Refund and Return Policy

Refund & Cancellation Policy – Zeyvona Travel

At Zeyvona Travel, customer satisfaction is our top priority. We are committed to providing reliable, transparent, and high-quality travel experiences. This Refund & Cancellation Policy explains the terms under which cancellations, refunds, or modifications may be granted. By making a reservation through our website, you agree to the conditions outlined below.

1. General Terms

All reservations made through zeyvonatravel.com are subject to availability and confirmation.
Refund and cancellation conditions vary depending on the type of service purchased (tours, transfers, hot air balloon flights, private services, or tour packages).
Approved refunds will be issued to the original payment method unless otherwise agreed.
Online bookings and payments are processed securely via Stripe by Xfergo LLC, which operates the website and manages online payment transactions.
Travel services are provided by EMK Seyahat Acentası Turizm Ltd. Şti., a licensed Turkish travel agency and official TÜRSAB member.

2. Cancellations by the Customer

Daily Tours & Airport Transfers

Cancellations made at least 48 hours prior to the scheduled service time are eligible for a full refund.
Cancellations made less than 48 hours before the service time are non-refundable.

Hot Air Balloon Flights

Cancellations made at least 72 hours before the scheduled flight time are eligible for a full refund.
Cancellations made less than 72 hours before the flight time are non-refundable.

Multi-Day Tour Packages & Private Tours

Deposits are non-refundable.
Remaining balances are refundable only if the cancellation request is submitted at least 14 days before the tour start date.

3. Cancellations by Zeyvona Travel

If a service is canceled by Zeyvona Travel or its operational partners due to:

Weather conditions (especially for hot air balloon flights),
Safety or regulatory restrictions,
Operational, technical, or force majeure reasons,

customers will be offered one of the following options:

A full refund, or
An alternative date or equivalent service of equal value.

4. No-Show Policy

If a customer fails to appear at the designated pickup location or meeting point at the agreed date and time without prior notice, the reservation will be considered a no-show, and no refund will be issued.

5. Changes & Modifications

Customers may request changes to their reservations (date, time, group size, or service type), subject to availability.
Any price difference resulting from modifications (seasonal pricing, upgrades, or group size changes) will be charged to the customer.
Modification requests should be submitted as early as possible to ensure availability.

6. Refund Processing

Approved refunds will be processed within 7–14 business days.
Payment processing fees, transaction charges, or bank fees (if applicable) may be deducted and are the responsibility of the customer.
Refund processing times may vary depending on the customer’s bank or payment provider.
Payments are processed via Stripe by Xfergo LLC, which is responsible for handling online payment transactions and refund processing on behalf of Zeyvona Travel.