1) Is Zeyvona Travel a licensed travel agency?

Yes. Zeyvona Travel Agency is operated by EMK Seyahat Acentası Turizm Ltd. Şti. and is officially registered with TÜRSAB (Association of Turkish Travel Agencies), license number 18349 .

2) How can I make a reservation?

Bookings can be made via our official website ( www.zeyvonatravel.com ), by email, WhatsApp/WeChat, or through our authorized partners. Some services may require a deposit or full prepayment .

3) What payment methods do you accept?

We accept credit cards, bank transfers, Stripe, PayPal, and other secure online payment methods . Prices are usually displayed in EUR/USD/TRY , and currency conversion/bank fees may apply.

4) What is your cancellation and refund policy?

Written cancellation is required. 7+ days before the service → Full refund (minus transaction fees) 3–6 days before → 50% refund Less than 48 hours → Non-refundable Details are always specified in your booking confirmation.

5) What happens if weather-dependent activities (e.g., hot air balloon flight) are canceled?

If canceled for safety reasons, you will be offered a free reschedule or a full refund .

6) How do you protect my personal data (GDPR/KVKK)?

Your personal data is used only for reservation, legal, and operational purposes . It may be shared with service providers (hotels, transfer operators, guides) strictly as needed. We comply with GDPR and Turkish Data Protection Law .

7) What is your liability in case of force majeure?

Zeyvona Travel is not responsible for delays or cancellations due to force majeure events (weather, strikes, traffic, natural disasters, government restrictions). Liability is limited to the cost of the booked service. We strongly recommend personal travel insurance .

8) Can I receive an invoice? What are your company details?

Yes, invoices can be issued. Company: EMK Seyahat Acentası Turizm Ltd. Şti. Trade Registry No: AVANOS-1725 MERSIS No: 0334125172300001 Tax Office & No: Avanos V.D. – 334 125 17 23

9) What law governs your Terms of Use?

All bookings and services are governed by the laws of the Republic of Turkey . In case of disputes, the competent courts of Nevşehir, Turkey have jurisdiction.

10) How can I contact Zeyvona Travel?

Address: ORTA MAH. VATAN (CAMİİ-KEBİR) CAD. AVANOS BELEDIYESI NO: 2 İÇ KAPI NO: 114 AVANOS / NEVŞEHİR Email: info@zeyvonatravel.com Phone/WhatsApp: +90 533 660 4317 Website: www.zeyvonatravel.com TÜRSAB License: 18349

📜 Terms of Use – Zeyvona Travel Agency

Last Updated: [27/08/2025]

Welcome to Zeyvona Travel Agency. By accessing and using our website (www.zeyvonatravel.com) or booking our services, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use our website or services.

1. Company Information

Zeyvona Travel Agency is operated by EMK Seyahat Acentası Turizm Ltd. Şti.
Licensed by TÜRSAB (Association of Turkish Travel Agencies), License Number: 18349
Registered Address: ORTA MAH. VATAN (CAMİİ-KEBİR) CAD. AVANOS BELEDIYESI NO: 2 İÇ KAPI NO: 114 AVANOS / NEVŞEHİR
Trade Registry Number: AVANOS – 1725
MERSIS Number: 0334125172300001
Tax Office & Number: Avanos V.D. – 334 125 17 23

2. Acceptance of Terms

By accessing our website, making a reservation, or using our services, you agree to:

Be legally bound by these Terms of Use.
Comply with all applicable laws and regulations.
Provide accurate and truthful information during booking.

3. Services Provided

Zeyvona Travel provides:

Tour Packages (Cappadocia balloon flights, daily tours, multi-day Turkey itineraries, classic car tours, etc.)
Transfer Services (airport & intercity transfers, private transfers with driver)
Hotel Bookings & Travel Arrangements
Tailor-Made Travel Programs upon request

All services are subject to availability, weather, and operational conditions.

4. Booking & Payment Policy

Reservations can be made via website, email, WhatsApp, WeChat, or authorized partners.
A deposit or full payment may be required.
Accepted Payments: Credit card, bank transfer, Stripe, PayPal, and other secure online methods.
Prices are shown in EUR/USD/TRY. Bank fees or currency conversion may apply.

5. Cancellation & Refund Policy

Cancellations must be made in writing (email/WhatsApp).
General Policy:
7+ days before → Full refund (minus transaction fees)
3–6 days before → 50% refund
<48 hours → Non-refundable
Weather-Dependent Activities (e.g., Hot Air Balloon):
If canceled by the operator due to safety reasons, a full refund or reschedule will be offered.

6. Guest Responsibilities

Provide accurate details (names, ages, flight numbers, etc.).
Be ready at the confirmed pick-up time & location.
Carry valid travel documents (passport, visa, insurance).
Inform us of any health or mobility issues in advance.

7. Liability & Disclaimer

Zeyvona Travel is not responsible for delays or cancellations caused by force majeure (weather, strikes, traffic, natural disasters, government restrictions).
Adventure activities (ballooning, paragliding, ATV/Jeep, etc.) involve inherent risks. Guests accept these risks and should have personal travel insurance.
Liability is limited to the cost of the booked service.

8. Intellectual Property

All website content (text, logos, photos, videos, designs) belongs to Zeyvona Travel Agency.
Unauthorized reproduction or commercial use is prohibited.

9. Privacy & Data Protection

Personal information is used only for reservations and legal requirements.
Zeyvona Travel complies with GDPR and Turkish Data Protection Laws.
Data is not shared with third parties except for service fulfillment (hotels, transfer providers, guides).