1. How does Zeyvona Travel collect personal information?

Zeyvona Travel (EMK Seyahat Acentası Turizm Ltd. Şti.), licensed by the Turkish Ministry of Culture and Tourism and holding a worldwide valid TURSAB license (No: 18349), collects personal information through bookings, online forms, email subscriptions, and website usage. This information is used to provide our tourism services safely and legally.

2. What information is collected?

We collect your full name, email, phone number, passport details, travel preferences, and payment information necessary to process reservations and provide customer service.

3. Who do you share my information with?

Your data may be shared with hotels, tour operators, and, when required, legal authorities. We do not sell your information to third parties for marketing purposes.

4. How is my information protected?

All personal data is protected with SSL encryption and secure servers. Payment processing is handled via Stripe , a secure and PCI DSS-compliant platform.

5. Do you use cookies?

Yes, we use cookies to enhance user experience, analyze site traffic, and improve services. Users can manage cookie settings through their browser.

6. How can I update or delete my personal information?

You can request to update or delete your data by contacting us via email or through the contact form on our website.

7. Are my payment details safe?

Yes. Payments are processed securely via Stripe , and card information is never stored on our servers.

8. How long is my data retained?

Reservation and financial records are retained according to Turkish law and TURSAB regulations. Other personal data is kept for the duration of the service.

9. How can I contact Zeyvona Travel?

Email: info@zeyvonatravel.com Phone: +90 384 123 45 67 Address: Cappadocia, Turkey

🔒 Privacy Policy – Zeyvona Travel Agency

Effective Date: 31.07.2025

Company: EMK Seyahat Acentası Turizm Ltd. Şti.

Trade Registration Number: AVANOS-1725

Mersis No: 0334125172300001

Tax Office: Avanos V.D. No: 334 125 17 23

Registered Address: Orta Mah. Vatan (Camii-Kebir) Cad. Avanos Belediyesi No: 2 İç Kapı No: 114, Avanos / Nevşehir, Türkiye

1. Introduction

Zeyvona Travel Agency (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with EU GDPR (General Data Protection Regulation) and Turkish KVKK (Law on the Protection of Personal Data No. 6698).

By using our website, services, or making a booking, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Identity Information: Name, surname, passport details (for flight/tour bookings).
Contact Information: Phone number, email address, hotel details, billing address.
Payment Information: Credit/debit card details, transaction records (processed securely via third-party providers like Stripe, PayPal, or local banks).
Travel Information: Flight numbers, accommodation details, special requests (e.g., dietary needs, health conditions if necessary for the service).
Technical Data: IP address, browser type, cookies, and website usage data.

3. How We Use Your Information

Your personal information is used for:

Processing bookings and reservations (tours, transfers, hot air balloon rides).
Providing customer support and responding to inquiries.
Managing payments and invoicing.
Sending booking confirmations and itinerary details.
Improving our website and services.
Complying with legal obligations (tax, accounting, travel regulations).

4. Sharing of Information

We may share your information only in the following cases:

With trusted partners and suppliers (e.g., hotels, tour operators, balloon companies, transfer providers) to complete your reservation.
With payment service providers (e.g., Stripe, PayPal, local banks) to process secure transactions.
With official authorities when required by law.

We do not sell or rent your personal data to third parties.

5. Data Retention

We retain personal information only as long as necessary:

Booking data: Kept for up to 5 years (legal & accounting compliance).
Marketing consent data: Until you withdraw consent.
Website technical logs: Typically stored for up to 12 months.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption (SSL), secure payment gateways, and restricted data access within our organization.

7. Your Rights (GDPR & KVKK)

As a data subject, you have the right to:

Access your personal data.
Request correction or deletion.
Withdraw consent at any time.
Object to the processing of your data.
Request a copy of your stored personal data.

For data requests, please contact us at:

📧 Email: info@zeyvonatravel.com

📞 Phone: +90 533 660 4317

8. Cookies Policy

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some site features may not function properly.