🔒 Privacy Policy – Zeyvona Travel Agency
Effective Date: 31.07.2025
Company: EMK Seyahat Acentası Turizm Ltd. Şti.
Trade Registration Number: AVANOS-1725
Mersis No: 0334125172300001
Tax Office: Avanos V.D. No: 334 125 17 23
Registered Address: Orta Mah. Vatan (Camii-Kebir) Cad. Avanos Belediyesi No: 2 İç Kapı No: 114, Avanos / Nevşehir, Türkiye
Website Operator & Payment Processor
Company: Xfergo LLC
Support Address: 30 N Gould St, STE R, Sheridan, WY, USA
Support Phone: +1 216 552 238 88
Employer Identification Number (EIN): 12-3456789
Xfergo LLC operates and manages the website www.zeyvonatravel.com and is responsible for website operations, online sales management, and secure payment processing on behalf of Zeyvona Travel Agency.
1. Introduction
Zeyvona Travel Agency (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with EU GDPR (General Data Protection Regulation) and Turkish KVKK (Law on the Protection of Personal Data No. 6698).
By using our website, services, or making a booking, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
- Identity Information: Name, surname, passport details (for flight/tour bookings).
- Contact Information: Phone number, email address, hotel details, billing address.
- Payment Information: Credit/debit card details, transaction records (processed securely via third-party providers like Stripe, PayPal, or local banks).
- Travel Information: Flight numbers, accommodation details, special requests (e.g., dietary needs, health conditions if necessary for the service).
- Technical Data: IP address, browser type, cookies, and website usage data.
3. How We Use Your Information
Your personal information is used for:
- Processing bookings and reservations (tours, transfers, hot air balloon rides).
- Providing customer support and responding to inquiries.
- Managing payments and invoicing.
- Sending booking confirmations and itinerary details.
- Improving our website and services.
- Complying with legal obligations (tax, accounting, travel regulations).
4. Sharing of Information
We may share your information only in the following cases:
- With trusted partners and suppliers (e.g., hotels, tour operators, balloon companies, transfer providers) to complete your reservation.
- With payment service providers (e.g., Stripe, PayPal, local banks) to process secure transactions.
- With official authorities when required by law.
We do not sell or rent your personal data to third parties.
5. Data Retention
We retain personal information only as long as necessary:
- Booking data: Kept for up to 5 years (legal & accounting compliance).
- Marketing consent data: Until you withdraw consent.
- Website technical logs: Typically stored for up to 12 months.
6. Data Security
We implement industry-standard security measures to protect your information, including encryption (SSL), secure payment gateways, and restricted data access within our organization.
7. Your Rights (GDPR & KVKK)
As a data subject, you have the right to:
- Access your personal data.
- Request correction or deletion.
- Withdraw consent at any time.
- Object to the processing of your data.
- Request a copy of your stored personal data.
For data requests, please contact us at:
📧 Email: info@zeyvonatravel.com
📞 Phone: +90 533 660 4317
8. Cookies Policy
Our website uses cookies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some site features may not function properly.
9. Contact Information
If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:
📍 Address: Orta Mah. Vatan (Camii-Kebir) Cad. Avanos Belediyesi No: 2 İç Kapı No: 114, Avanos / Nevşehir, Türkiye
📧 Email: info@zeyvonatravel.com
